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Possible Error Codes (27)

E04 - Please insert Smartcard
E05 - Unknown Smartcard/cannot read
E06 - Smartcard fault. Cannot Read
E07 - Checking Smartcard
E107 - Your Smartcard and Decoder are not paired
E16 - Service is currently scrambled
E17 - Smartcard marriage conflict
E19 - Service is currently scrambled. Please...
E30 - Checking the subscription status
E32 - Service is currently scrambled
E34 - Cannot read Smartcard
E37 - Invalid channel number
E38 - Program Map Table not available
E38 - Service not running
E42 - Parental Control PIN Blocked
E43 - Not for this country
E44 - No PG status is available
E45 - Service not allowed
E50 - No services available
E70 - Services not available on TV2
E71 - Song title and artist info not available
E72 - Rescan in progress
E73 - TV link overload
E74 - LNB1 overload
E75 - LNB2 Overload
E76 - Your second TV service is not enabled....
DStv Mobile Error Codes


E04 - Please insert Smartcard

The smartcard may not have been put in correctly.

Switch the decoder off at the plug. Remove the smartcard, wipe it gently with a dry cloth and put it back in with the chip on the smartcard facing down. Switch the decoder back on again.

If this error continues, take both decoder and smartcard for testing.


E05 - Unknown Smartcard/cannot read

The smartcard may not have been put in correctly.

Switch the decoder off at the plug. Remove the smartcard, wipe it gently with a dry cloth and put it back in with the chip on the smartcard facing down. Switch the decoder back on again.

If this error continues, take both decoder and smartcard for testing.

E06 - Smartcard fault. Cannot Read

The smartcard may not have been put in correctly.

Switch the decoder off at the plug. Remove the smartcard, wipe it gently with a dry cloth and put it back in with the chip on the smartcard facing down. Switch the decoder back on again.

If this error continues, take both decoder and smartcard for testing.


E07 - Checking Smartcard

If this error does not clear within 30 seconds, remove the smartcard. Wipe it gently with a dry cloth and put it back in with the chip on the smartcard facing down.

If this error continues, take both decoder and smartcard for testing.


E107 - Your Smartcard and Decoder are not paired

Please contact the DStv Call Centre for assistance.

E16 - Service is currently scrambled

Transmission might be temporarily suspended. Press Menu then 4 to check your Mail Messages, and if you have a notification from us to pay your account, then payment needs to be made before services can be reactivated. If your account is not suspended, then SMS E16 followed by your smartcard number to 32472 or visit My Account to clear the error code.


E17 - Smartcard marriage conflict

Ensure smartcard is in Decoder and either:

SMS "E17 + Smartcard Number" to 32472
Reset the service yourself by logging into your Account and selecting "Reset Decoder"
Use the Voice Self Help option through your local DStv Call Centre

E19 - Service is currently scrambled. Please wait.

Please wait a few minutes for your subscription status to be verified. Please call your nearest DStv Call Centre if the message is not cleared in 2 minutes.

E30 - Checking the subscription status

Please check that the cables from the satellite dish are securely connected to the correct inputs on the back of the decoder.

Then switch the decoder off at the plug, wait 10 seconds, and switch it back on again.

If this error is not cleared, visit Self Service on www.dstv.com for troubleshooting steps or contact the DStv Contact Centre

E32 - Service is currently scrambled

Your Smartcard is not switched on or activated, or the channel that you are trying to view may not be part of your bouquet.

If your account is not suspended, then sms your smartcard number + E32 to 32472 or visir My Account to clear the error code.
Subscribers with Dual View decoders, please note that this reset will not work on these decoders. Please contact the call centre for assistance. More information can be found here.

E34 - Cannot read Smartcard

The smartcard may not have been put in correctly.

Switch the decoder off at the plug. Remove the smartcard, wipe it gently with a dry cloth and put it back in with the chip on the smartcard facing down. Switch the decoder back on again.

If this error continues, take both decoder and smartcard for testing

E37 - Invalid channel number

The channel number you selected is not in this viewing environment.

To see the list of all channels, press the DOWN arrow or press TV and select My Channels.

E38 - Program Map Table not available

Please check that the cables from the satellite dish are securely connected to the correct inputs on the back of the decoder.

Then switch the decoder off at the plug, wait 10 seconds, and switch it back on again.

If this error is not cleared, visit Self Service on www.dstv.com for troubleshooting steps or contact the DStv Call Centre.

E42 - Parental Control PIN Blocked

If you've set your parental control levels, but have forgotten your PIN and need to have it reset, or if you've entered the incorrect PIN 5 times.

You will need to login to reset this your PIN, please click here to login

E43 - Not for this country

This channel or programme is not available for viewing in your country.

E44 - No PG status is available

This channel or programme is blocked for viewing.

You need to enter the correct PG PIN to watch it.

PIN [---] [---] [---] [---]

If you have forgotten the PG PIN, please contact the DStv Call Centre

E45 - Service not allowed

Switch the decoder off at the plug. Wait 10 seconds and then switch it back on again.

If this error is not cleared, take both decoder and smartcard for testing.

E50 - No services available

No Channels exist in the package you have selected. Please select another package.

E70 - Services not available on TV2

This channel is not available in your secondary viewing environment, so please try another channel.

E71 - Song title and artist info not available

Song title and Artist information cannot be viewed on the secondary viewing environment. If you really need to know the information, please use your primary viewing environment.

E72 - Rescan in progress

Decoder is busy scanning.
Please wait for the scanning to finish


E73 - TV link overload

Please check your connection or consult your manual. There may be an error with your installation.

E74 - LNB1 overload

Please check that the cables from the satellite dish are securely connected to the correct inputs on the back of the decoder.

Then switch the decoder off at the plug, wait 10 seconds and switch it back on again.

If this error is not cleared, visit Self Service on www.dstv.com for troubleshooting steps or contact the DStv Call Centre.

E75 - LNB2 Overload

Please check that the cables from the satellite dish are securely connected to the correct inputs on the back of the decoder.

Then switch the decoder off at the plug, wait 10 seconds and switch it back on again.

If this error is not cleared, visit Self Service on www.dstv.com for troubleshooting steps or contact the DStv Call Centre.


E76 - Your second TV service is not enabled. Please contact MultiChoice for assistance.

TV2 is not enabled. You are not enabled to view this channel or your account has been suspended. Please contact the DStv Call Centre for assistance.

DStv Mobile Error Codes

For Mobile Device Error Codes please reset your device using the Clear Error form.


http://selfservice.dstv.com/self-service/clear-errors/